At jiliee, we take your privacy seriously. This page explains exactly what personal data we collect, why we collect it, how it is used, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
A clear breakdown of the personal information jiliee gathers and the specific reasons behind each type of data collection.
When you sign up for a jiliee account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years old, and ensure that only one account is registered per person. Your date of birth is cross-checked during identity verification to comply with Philippine gaming regulations. Without these details, we are unable to open or maintain an account for you on the platform.
To process deposits and withdrawals in Philippine pesos (₱), we collect payment-related details such as your preferred payment method, transaction reference numbers, and account identifiers associated with your chosen payment channel. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled by our regulated payment processing partners under strict security standards. Payment records are retained for the period required by applicable financial regulations in the Philippines. This data is used solely to complete your transactions and to investigate any disputes that may arise.
We automatically record information about how you use the platform, including the games you play, session durations, betting history, bonus usage, and the device or browser you use to access jiliee. This activity data helps us personalise your experience, identify unusual patterns that may indicate account security issues, and improve the overall performance of the platform. Activity logs are also used to resolve disputes about game outcomes or transaction discrepancies. We do not use this data to make automated decisions that negatively affect your account without human review.
When you access the platform, we may collect your IP address, device type, operating system, and general geographic location. This information is used to verify that you are accessing the platform from the Philippines, to detect and prevent fraudulent login attempts, and to ensure that our mobile-optimised experience is delivered correctly to your device. We do not track your precise physical location in real time, and location data is not shared with third parties for marketing purposes. If you access the platform through our mobile app, device permissions are requested only where strictly necessary for the app to function.
jiliee does not sell, rent, or trade your personal information to any third party. We share data only with carefully selected service providers who assist in operating the platform — including identity verification services, payment processors, and technical infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are bound by confidentiality agreements and are required to handle your data in accordance with applicable data protection standards. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In all other circumstances, your data stays within the jiliee ecosystem.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to satisfy anti-money laundering requirements. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will confirm the expected retention timeline for your specific records at that time. You may contact our support team at [email protected] to ask about the data we hold for your account.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where no legal obligation requires us to retain it. You may also withdraw consent for any optional data processing activities, such as receiving promotional communications, at any time by updating your account preferences or contacting our support team. We aim to respond to all data-related requests within 30 days. If you believe your privacy rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will work with you to resolve them promptly.
Short, plain-language answers to the questions we hear most often about data and privacy on the jiliee platform.
If anything in this Privacy Policy is unclear, or if you want to exercise any of your data rights, reach out to our support team at [email protected] — or explore the FAQ for quick answers. Ready to get started? Register a free account today.